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2nd Line Support

  • Location:

    Hertford

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Perry Flynn

  • Contact email:

    pflynn@pg-rec.com

  • Contact phone:

    +44 (0) 207 247 5747

  • Job ref:

    V-170830

  • Published:

    about 1 month ago

  • Expiry date:

    2022-08-06

  • Startdate:

    2022-07-06

ole: IT Support Engineer

Skills: - Customer service, High attention to detail, CRM tools and principles, handling escalated calls from the 1st line team, Software support, Basic networking skills including WIFI, Windows and Android operating systems, Able to set up PCs and troubleshoot.

We have a long-standing relationship with a great company based in Hertfordshire who are now looking to expand their team further by adding an IT Support Engineer to their ranks who preferably has good customer services and a technical background. This position is on a permanent basis.

Based on your level of experience salaries are ranging up to £32,000 per annum
This role has the flexibility to be part remote, with the expectation of being in the Hertford office once a week.

£32,000 – IT Support Engineer – (Hybrid)

The office isn’t easy to get to via public transport so you will need to have access to your own travel and there is plenty of parking on site.

The company are a creative tech agency working with an impressive range of clients spanning leisure, retail and hospitality.

Skills Needed:
  • Excellent communication and people skills
  • Previous experience having had a customer service focused role
  • High attention to detail
  • CRM tools and principles
  • Handling escalated calls from the 1st line team.
  • Software support
  • Basic networking skills including WIFI
  • Windows and Android operating systems
  • Able to set up PCs and troubleshoot

If this IT Support Engineer role needing experience with Customer service, High attention to detail, CRM tools and principles, handling escalated calls from the 1st line team, Software support, Basic networking skills including WIFI, Windows and Android operating systems, Able to set up PCs and troubleshoot is of interest then please forward your CV along with references and salary expectations and I will endeavour to contact you to discuss further.

Please Note: If this IT Support Engineer opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview ASAP.