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2nd Line Support Analyst

  • Location:

    Nottingham

  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £22000 - £25000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

    jcollin@pg-rec.com

  • Contact phone:

    01217961888

  • Job ref:

    V-129349

  • Published:

    about 1 month ago

  • Expiry date:

    2021-10-23

  • Startdate:

    2021-09-22

Role: 2nd Line Support Analyst
Location: Nottingham
Salary: £23,000 - £25,000 + overtime

Flexible remote working – 3 in the office – 2 working from home

A fantastic opportunity has arisen for an experienced 2nd Line Support Analyst to join a leading organisation based in Nottingham.

Responsibilities: 2nd Line Support Analyst
  • Technical escalation point
  • Desk side and remote support
  • Identify trends and potential problems and respond proactively
  • Support and mentor 1st line analysts and apprentices
  • Provide support at other sites where required
  • Provide out of hours on-call support for the business
  • Provide excellent customer service
  • Comply with the company's policies and procedures
  • Use, maintain and create knowledge documents in the Service Management platform
Technical skills and experience: 2nd Line Support Analyst
  • Microsoft Windows & Windows Server environments
  • Microsoft Active Directory
  • Microsoft O365
  • Networking, TCP/IP, DNS, DHCP, VPN
  • Mobile Device Management tools
  • Mobile device configuration
  • Workstation/Laptop hardware
  • Telephony
  • Email Security (Mimecast)
  • Printers/Copiers
  • Data Rooms
  • Understanding of security threats within IT
If you are looking for a new opportunity which offers progression and development within the business, then please do get in touch with Jenny Collin at Premier office (Birmingham office)
 
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