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2nd Line Support Engineer

  • Location:

    London

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £23000 - £28000 per annum

  • Contact:

    Bhavini Dodia

  • Contact email:

    bdodia@premierituk.com

  • Contact phone:

    +44 (0)20 7247 5747

  • Job ref:

    BH-82909

  • Published:

    8 months ago

  • Expiry date:

    2020-02-20

  • Startdate:

    2020-01-23

Job Title: 2nd Line Support Engineer

Industry: Education

Start date: ASAP

Job Type: Permanent

Salary: £23,000 - £28,000

Location: London
 
The Role:
 
  • Provide 1stand 2nd line support for incidents and service requests
  • Manage end user accounts
  • Maintain IT and AV technologies
  • Provide onsite, field and remote support to all functions and areas of the business
  • Identify trending issues and possible problems when performing preventative maintenance 
  • Network monitoring and troubleshooting
  • Ensure all incidents and service requests are resolved and closed within agreed SLA’s
  • Setup and configure new hardware for the business
 
 
Skillset:
 
  • At least 2 – 3 years’ experience
  • Excellent written and verbal communication skills
  • Knowledge of IT environments
  • IT Degree or equivalent IT qualification
  • Active Directory
  • Group Policy
  • Understanding of the ITIL framework
  • Windows
  • Mac
  • Mobile Deployment Management
 
If this sounds like the ideal role for you, please send through your up to date CV and expected daily rate.
 
Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.