Back to job search

2nd Line Support Engineer

  • Location:

    Knowle

  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:

    Contract

  • Salary:

    £100 - £120 per day

  • Contact:

    Jenny Collin

  • Contact email:

    jcollin@pg-rec.com

  • Contact phone:

    01217961888

  • Job ref:

    V-119846

  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:

    2021-07-30

  • Startdate:

    2021-06-29



Role: 2nd Line Support Engineer
Location: Solihull
Day rate: £100 - £120 DOE
Duration: 6 months

A great opportunity has arisen for an experienced 2nd Line Support Engineer to join a good client of mine in Solihull for a 6-month contract.

The successful candidate will provide a 1st / 2nd line technical support to the company’s customers. This will include IT infrastructure support both remotely and on-site. You will also be tasked with installing and supporting IT solutions and liaising with third-party suppliers to resolve customer problems.

Responsibilities: 2nd Line Support Engineer
  • Provide a 1st / 2nd line technical support to the company’s customers.
  • Ability to form strong relationships with customers, ensuring customer service is always a high priority.
  • Strong interpersonal and communication skills with the ability to interact with customers and vendors with varying degrees of technical knowledge.
  • Flexible and adaptable (e.g., be prepared to travel in UK and be prepared to work outside of standard office hours).
  • Ability to take ownership of Incidents & Problem Management and seeing them through to a resolution.
Skills and experience: 2nd Line Support Engineer


  • 1st / 2nd line IT Infrastructure support experience
  • Knowledge and understanding of IT technologies, including:
    • Microsoft Server operating systems (Windows Server 2012 / 2016 & Small Business Server 2012/2016)
    • Window 7 / 10 operating systems
    • Microsoft Office applications
    • Experience of Microsoft Active Directory
    • Experience of Microsoft 365 Email, OneDrive, and SharePoint
    • Anti-virus solutions (e.g., Trend Micro)
    • Backup solutions (e.g., Veritas Backup Exec, Arcserve Backup / Arcserve UDP)
  • Experiences in the following, would be advantageous:
    • An understanding of Azure cloud technologies
    • Virtualisation technologies (e.g., VMWare ESXi / vCenter, Hyper-V)
    • Barracuda Networks appliances (Firewalls, Web Filter, SD-Wan/VPN)
    • Networking across LAN/WAN/DNS/DHCP
    • Wireless technologies (e.g., Aruba, Ubiquiti)
    • SharePoint
If you are an experienced 2nd Line Support Engineer looking for a new and exciting contract, then please do get in touch with Jenny Collin at Premier Group (Birmingham office)
!function(f,o,r,c,e,_2,_4){f.Force24Object=e,f[e]=f[e]||function(){ (f[e].q=f[e].q||[]).push(arguments)},f[e].l=1*new Date, _2=o.createElement(r),_4=o.getElementsByTagName(r)[0],_2.async=1, _2.src=c,_4.parentNode.insertBefore(_2,_4)}(window,document, "script","//tracking1.force24.co.uk/tracking/V2/main.min.js","f24"); /* Set clientId */ f24("create", "c82a4518-4975-4e7d-985e-17859ef18496"); /* Place custom commands here */ f24("cookieAnonymous", true); f24("send", "pageview");