Back to job search

Application Support Analyst

  • Location:

    London

  • Sector:

    Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £42000 - £45000 per annum

  • Contact:

    Bhavini Dodia

  • Contact email:

    bdodia@pg-rec.com

  • Contact phone:

    +44 (0)20 7247 5747

  • Job ref:

    V-123916

  • Published:

    about 1 month ago

  • Duration:

    6.0 MONTH

  • Expiry date:

    2021-09-15

  • Startdate:

    2021-08-15

Job Title: Application Support Engineer
Industry: Legal
Start Date: ASAP
Length of Contract: 6 Months (FTC)
Salary: £42,000 - £45,000
 
Responsibilities:
  • Liaise with multiple internal teams
  • Strong multi-tasking and time management skills
  • Ability to read and analyse application logs to escalate to the relevant testing and development teams
  • Good problem solving skills to provide root cause analysis of problems and workarounds.
  • Application monitoring
  • Proactively assign, manage and prioritize relevant support tickets on the ticketing queue
  • Configuration management in multiple environments
  • Support application deployment during hardware upgrades for production services
 
Qualifications:
  • 3 years experience
  • Experience of working in a high pressure environment
  • Excellent problem solving, planning and analytical skills.
  • Extensive experience of managing client queries and problems
  • Strong communications skills with a demonstrable ability to interact and influence at all levels within the organization
  • Legal application support experience. Rekoop / Intapp, BigHand, Norwel, DMS (NetDocs), PMS, NetDocuments, Tikit TMS
  • Strong experience working with relational databases
  • Good working knowledge of the Microsoft Windows Server
  • Understanding of Infrastructure/Server components
 
If this sounds like the ideal role for you, please send through your up to date CV and expected salary.
Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.
 
!function(f,o,r,c,e,_2,_4){f.Force24Object=e,f[e]=f[e]||function(){ (f[e].q=f[e].q||[]).push(arguments)},f[e].l=1*new Date, _2=o.createElement(r),_4=o.getElementsByTagName(r)[0],_2.async=1, _2.src=c,_4.parentNode.insertBefore(_2,_4)}(window,document, "script","//tracking1.force24.co.uk/tracking/V2/main.min.js","f24"); /* Set clientId */ f24("create", "c82a4518-4975-4e7d-985e-17859ef18496"); /* Place custom commands here */ f24("cookieAnonymous", true); f24("send", "pageview");