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Application Support Engineer (Mandarin Speaking)

  • Location:

    Egham

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £33000 - £35000 per annum

  • Contact:

    Bismah Ashfaq

  • Contact email:

    bashfaq@pg-rec.com

  • Contact phone:

    +44 (0)118 902 8800

  • Job ref:

    V-179381

  • Published:

    12 days ago

  • Expiry date:

    2022-10-16

  • Startdate:

    2022-09-15

I am working on an exciting opportunity with a valued client, who is looking for an Application Support Engineer (Mandarin Speaking) to join their support team on a permanent basis. My client is rapidly growing and are expanding the support team to manage and continue offering great customer experience. This role is based in Egham and is hybrid working so you will be required to come into the office twice a month. This role will be ideal for someone with great people skills who has experience of software support.
 
The Role
  • Supporting clients daily through telephone and email
  • Expected to handle client upgrades and installations, project deployment and client training
  • Become an expert in the operations and use of applications
  • Solve first line support issues as well as application and data-related problems
  • Communicate and solve productions problems within SLA’s
 
The Person
  • Must be fluent in Mandarin and English
  • Excellent communication and people skills
  • Experienced with SQL, applications, and software support
  • Experience of client training and management
  • Networking, APIs, and Web services support
  • Knowledge of 3 tier Architecture
 
Benefits
  • A maximum salary of £35,000 per annum
  • 23 days holidays (excluding bank holidays)
  • Annual performance-based bonus incentives
  • Full private healthcare insurance
  • Professional Development
  • Regular socials, wellbeing days and more
 
This would be a great time to join a business who prioritises their employees and drives performance. If you’d like to apply for this position, please send me your CV and I can give you a call to discuss. Please note that my client is not currently offering sponsorship. If this role is not of interest to you then please forward it to someone who may be suitable for the role.