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Customer Service Manager

  • Location:

    Croydon

  • Sector:

    Engineering, Quality and Manufacturing

  • Job type:

    Permanent

  • Salary:

    £30000 - £43000 per annum

  • Contact:

    Alex Sharp

  • Contact email:

    asharp@pg-rec.com

  • Contact phone:

    +44 (0) 118 902 8800

  • Job ref:

    V-120873

  • Published:

    21 days ago

  • Expiry date:

    2021-08-05

  • Startdate:

    2021-07-05

JOB – Customer Service Manager

LOCATION – Croydon
 

TERM- Permanent


SALARY – £30,000 - £43,000 per annum plus benefits (dependent on experience)


We are looking for a Customer Service Manager on a permanent basis in the Croydon area. Your main duties will be to assist and oversee the customer service team and assist in customer services provided.

The Customer Service Manager will ideally have the following attributes:

  • Previous experience in a Customer Service / Experience Manager position.
  • Capable of leading and motivating a team to improve customer service.
  • Experience of selling the benefits of using a specific product or service.
  • Able to use CRM’s to effectively manage leads and customer issues.
  • Knowledge of industrial/engineering/manufacturing industries. - Beneficial
  • Exposure to Salesforce CRM – very advantageous.
The Manufacturing Engineer role will involve:
  • Supervise the internal Sales Coordinator team.
  • Responsible for developing, coaching and training members of the team.
  • Ensure quotations and evaluations of proposals are carried out in accordance customer contract procedures.
  • Develop the aftersales of existing clients and advising on post purchase sales.  
If you are interested in this position and would like to know more, please apply with an up-to-date CV as soon as possible, along with your availability and your salary expectation.
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