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IT Field Engineer

  • Location:


  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:


  • Salary:

    £28000 - £32000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    11 days ago

  • Expiry date:


  • Startdate:


Role: IT Field Engineer
Location: Worcestershire
Salary: £28,000 - £32,000 DOE

Responsibilities: IT Field Engineer
•         2nd and 3rd line technical support for customers
•         Working at a senior technical level with the ability to manage complex customer environments.
•         Advising on the technical design of customer solutions.
•         Creation and improvement of company processes
•         Setting up and configuring of new laptops, desktops, MAC’s, and other client devices including tablets and smart phones.
•         Installation and device support for hardware such as scanners, printers, projectors, Interactive whiteboards, and Interactive TV’s.
•         Support and on-going maintenance of physical and virtual server environments
•         Support and on-going maintenance of customer e-mail environments including Exchange and 365.
•         Server and client software installation and upgrades
•         Managing the automated deployment of software
•         User and mailbox administration tasks
•         Active Directory troubleshooting and administration including group policy management, DNS and DHCP.
•         Facilitating repairs of faulty hardware including liaising with suppliers/ engineers and initiating short term solutions where required
•         Installation, support, and maintenance of network hardware equipment.
•         Firewall/SonicWall administration and maintenance
•         Network port enabling/disabling and patching.
•         Ensuring security and software patches and upgrades are applied to keep systems up to date. Ensuring agreed key systems are added to systems monitoring.
•         Ensuring antivirus installation to all supported devices
•         Transition to live for new systems and services including handover to the ICT Service Desk Maintenance and production of concise, accurate and up to date technical and transition to service documentation. Assist with a programme of continual service improvement.
•         Ensuring the effective delivery of customer Service Level Agreements
Skills and experience:  IT Field Engineer
•         SharePoint Online Design, migration and manage (Very Desirable)
•         In-Tune and Auto-Pilot setup and configure (Desirable)
•         Microsoft Operating Systems including Microsoft Azure.
•         Microsoft Office 365/Deploy/Manage
•         Microsoft Exchange and Exchange online
•         Active Directory Installation Configuration and Administration
•         Hyper-V and VMWare
•         Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
•         DHCP and DNS
•         Mobile Device Management (MDM)
•         Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
•         Wireless technologies
 Beneficial Abilities / knowledge:
•         Apple OS X (Inc. Mac Server)
•         iOS Devices (iPads) & iOS Management (Configurator, VPP, DEP)
•         MDM solutions (Meraki, Light speed etc.)
•         SQL 2008/2012/2014
•         Familiar with Schools Information Management Systems (i.e., SIMS)
Other Requirements:
•         The ability to quickly learn to troubleshoot and resolve technical issues and problems and a flexible approach to changing priorities.
•         Capable of multi-tasking and dealing with multiple problems simultaneously.
•         Logical approach to problem solving and a structured and methodical approach to assigned tasks.
•         Excellent customer facing and communication skills.
•         Excellent organisational skills with strong attention to detail
•         Self-motivated and proactive in seeking out answers.
•         Ability to work in a fast-paced environment and able to identify risks when working and recommend mitigation actions
•         Full UK driving licence.
•         Enhanced DBS (to be renewed every 3 years)
If you are an experienced IT Field Engineer looking for an exciting new role then please do get in touch with Jenny Collin at Premier Group (Birmingham office)
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