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IT Help Desk Supervisor

  • Location:

    Franche

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £30000 per annum

  • Contact:

    Samantha Hayward

  • Contact email:

    shayward@pg-rec.com

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:

    V-131794

  • Published:

    12 days ago

  • Expiry date:

    2021-11-10

  • Startdate:

    2021-10-10

Role: IT Help Desk Supervisor
Location: Worcestershire
Salary: £30’000
Type: Permanent
 
Premier Group are currently engaged with a large established client in the Worcester area, who require an IT Help Desk Supervisor to provide efficient and effective technical assistance on a variety of systems as part of a small IT support team.
 
The right IT Help Desk Supervisor must have experience of working in a WAN and domain environment and have advanced networking skills, communicating effectively to understand issues and explain solutions. They must be user-orientated and patient to deal with colleagues who have little IT knowledge.
 
IT Help Desk Supervisor – Responsibilities
  • Ensure all help desk tickets are assigned and resolved efficiently and effectively while providing daily reports.
  • Serve as first point of contact for users seeking technical assistance via the Freshservice help desk system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions, with the assistance of our IT partners.
  • Accurately and actively maintain asset and licence registers, Active Directory and Exchange.
  • Install and maintain networking hardware, PCs, WAPs (Ruckus), printers, barcode scanners and phones.
  • Install and maintain client software such as anti-virus, Sage and MS Office; utilising WSUS for updates.
 
IT Help Desk Supervisor – Technical Requirements
  • A minimum of three years’ MS Windows experience in an IT Help Desk Team Supervisor role or similar.
  • Advanced networking skills.
  • Experience administering Windows Server 2012/16/19 in vCenter, including Exchange.
  • SQL Server and T-SQL experience preferred.
  • Ability to diagnose and resolve basic technical issues.
  • Manage and prioritise tasks effectively.
  • Excellent communication skills.
  • Customer-oriented with a friendly personality.
  • Access to a car is essential as travel between sites will occasionally be required.
  • Must be willing to work in a shift-based team with hours of 07:00-22:00 Monday to Saturday
 
If you are an experienced IT Help Desk Supervisor looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
 
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.
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