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IT Help Desk Technician

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £23000 per annum

  • Contact:

    Samantha Hayward

  • Contact email:

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:


  • Published:

    9 days ago

  • Expiry date:


  • Startdate:


Role: IT Help Desk Technician
Location: Worcester
Salary: £23’000
Type: Permanent
Premier Group are currently engaged with a large established client in the Worcester area, who require an IT Help Desk Technician to provide efficient and effective technical assistance on a variety of systems as part of a small IT support team.
The right IT Help Desk Technician must have experience of working in a WAN and domain environment, communicating effectively to understand issues and explain solutions. They must be user-oriented and patient to deal with colleagues who have little IT knowledge.
IT Help Desk Technician – Responsibilities
  • Serve as first point of contact for users seeking technical assistance via the Freshservice help desk system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions, with the assistance
  • of our IT partners.
  • Accurately and actively maintain asset and licence registers, Active Directory and Exchange.
  • Install and maintain desktop and laptop PCs, WAPs (Ruckus), printers, desk and mobile phones.
  • Install and maintain client software such as anti-virus, Sage and MS Office; utilising WSUS for updates
IT Help Desk Technician – Technical Requirements
  • A minimum of two years’ MS Windows experience in an IT Help Desk role.
  • Experience administering Windows Server 2012/16/19 in vCenter, including Exchange.
  • SQL Server and T-SQL experience preferred.
  • Ability to diagnose and resolve basic technical issues.
  • Manage and prioritise tasks effectively.
  • Excellent communication skills.
  • Customer-oriented with a friendly personality.
  • One or more Microsoft Windows qualifications is preferred.
  • Access to a car is essential as travel between sites will occasionally be required.
  • Must be willing to work in a shift-based team with additional on-call hours.
If you are an experienced IT Help Desk Technician looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.