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IT Support Technician

  • Location:

    Londres

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    £23000 - £25000 per annum

  • Contact:

    Bhavini Dodia

  • Contact email:

    bdodia@pg-rec.com

  • Contact phone:

    +44 (0)20 7247 5747

  • Job ref:

    V-116674

  • Published:

    10 days ago

  • Expiry date:

    2021-07-09

  • Startdate:

    2021-06-08

Job Title: IT Support Technician

Industry: Property

Job Type: Permanent

Salary: £23,000 - £25,000

Location: London

The Role:

  • Provide 1st line support for incidents and service requests
  • Manage end user accounts
  • Log incidents, requests and changes using IT Helpdesk tools (specifically Service Now), ensuring that all necessary information is obtained.
  • Monitor queues to ensure that they are actioned appropriately and in a timely manner.
  • Ensure incidents and requests are escalated appropriately with all required information obtained at point of escalation.
  • Identify trending issues and possible problems when performing preventative maintenance
  • Ensure all incidents and service requests are resolved and closed within agreed SLA’s
Skillset:

  • At least 1 - 2 years’ experience
  • Excellent written and verbal communication skills
  • Knowledge of IT environments
  • IT Degree or equivalent IT qualification
  • The ability to work on own initiative – a “can do” attitude with team player ethics
  • Good attention to detail and ability to follow step-by-step processes
  • Problem solving and ability to think of logical solutions
If you feel like you are the perfect candidate for this job role, or feel this is the ideal role for you – then please send in your updated CV over, along with two references.

Equally, if there is anyone you know who would be a suitable fit, we at Premier have a competitive referral scheme of up to £500 for all successful candidates placed.

 

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