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Junior Application Software Support Engineer

  • Location:

    Tamworth

  • Sector:

    Technology, Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £18000 - £22000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

    jcollin@pg-rec.com

  • Contact phone:

    01217961888

  • Job ref:

    V-116870

  • Published:

    18 days ago

  • Expiry date:

    2021-07-01

  • Startdate:

    2021-05-31

Role: Junior Application Software Support Engineer
Location: Tamworth
Salary: £18,000 - £22,000 DOE
 
A fantastic opportunity has arisen for a Junior Application Software Support Engineer to join a leading organisation based in Tamworth.
 
This is a fantastic opportunity for a graduate or trainee looking to kick start your career in IT.
 
Responsibilities: Junior Application Software Support Engineer
 

  • Resolving issues for customers.
  • Provide a 1st line support.
  • Provide support to customers concerning the configuration and operation of products.
  • Maintenance of good working relationships with customers.
  • Record and maintain accurate support tickets.
  • Proactively manage outstanding support tickets.
  • Assist with testing of new software releases.
  • Provision of support to customers to standards & operational guidelines as required by the Support Manager.
  • Identification and replication of software problems and where appropriate, the provision of an interim solution to the problem
  • Organisation, preparation and dispatch of products and the associated documentation to customers.
  • Identification and replication of software problems and where appropriate, provide an interim solution to the problem. 
  • Setup and maintenance of remote customer support facilities.
  • Maintenance and update of customer problems following a software release.
  • Maintain and improve knowledge of software.
  • Reporting of progress of ongoing activities to the Support Manager. 
  • Communication of known faults and their work around to other members of the Support & Implementation team.
  • The adherence where applicable to customer’s procedures and practices. 
  • Maintenance of the content of the Customer Services Website including communications to customers.
  • Recommendation to the Support Manager of improvements to the support operation.

Skills and experience: Junior Application Software Support Engineer
 
  • A Graduate or Trainee.
  • Commercial telephone customer service experience. 
  • A knowledge or interested in technology.
  • Experience of supporting software is an advantage.
 
If you looking to secure a new fantastic opportunity in IT then please do get in touch with Jenny Collin at Premier Technology (Birmingham Branch)
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