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Operations Support Analyst

  • Location:


  • Sector:

    Technology, Support and Infrastructure

  • Job type:


  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Charlie Bolger

  • Contact email:

  • Contact phone:

    +44 (0)118 902 8800

  • Job ref:


  • Published:

    15 days ago

  • Expiry date:


  • Startdate:


A client of ours within the law enforcement software space has reached out with a requirement for an Operations Support Analyst to come and join them on a full time permanent basis. They are based in Letchworth, Hertfordshire.
This role will be predominantly on-site, expected in office the majority of the week.
Role responsibilities
  • Providing IT Support on their applications to their customers
  • Work towards SLAs and ensuring correct priority to given to each ticket/request
  • Reporting on team performance against KPI’s and any SLA’s
  • Incident reporting and updating of processes
They are looking for previous experience in:
  • Citrix, Active Directory & Office 365
  • SLA monitoring and management
  • Experience in mentoring junior members of the team
  • Reporting and documentation
  • Exposure to ITIL4 processes
In return for your skills they will offer:
  • A salary up to £35,000
  • Employee assistance program
  • A very generous death in service scheme
  • Participation in company share scheme
If this role is of interest, please apply now with your CV, salary expectations and availability and I will get back to you.