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Product Support Engineer

  • Location:


  • Sector:

    Electrical, Engineering, Maintenance, Mechanical, Quality and Manufacturing, Testing and QA

  • Job type:


  • Salary:

    £33000 - £37000 per annum, Benefits: Company Pension Scheme, annual bonus, professional development, holiday purchase

  • Contact:

    Jeremy Kabongo

  • Contact email:

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Job: Product Support Engineer
Location: Nottingham
Term: Permanent
Salary: £33,000 - £37,000
Benefit: Company Pension Scheme, annual bonus, professional development, holiday purchase
My client is looking for a Product Support Engineer to join their business on a permanent basis in the Nottingham area. You will be the point of contact for addressing technical enquiries from customers, distributors, and suppliers. The role covers the assessment and where necessary repair of equipment returned from customers, including some hands on assembly.
The development and maintenance of supporting documentation is also a key feature of this role, including the writing and updating of user manuals, calibration and FAT records, and internal work instructions. Assessing and implementing design changes form part of this role, together with identifying and implementing improvements across the relevant business areas.  
Key responsibility and duties are:
  • Liaising with a range of stakeholders, including distributors, agents, staff and suppliers to rapidly understand technical issues and deliver effective and robust solutions
  • Managing performance by monitoring KPIs and taking appropriate action
  • Prioritising work activities to ensure that customer and business timelines are met.
  • Resolving day-to-day issues, including customers’ technical enquiries, supplier and assembly queries and general quality issues
  • Managing customer returns requiring product evaluation and repair
  • Ensuring technical documentation, including work instructions, test protocols and test methods, product instruction manuals and compliance documents, and validation documentation is compliant and reflects current requirements
  • Supporting the assembly and testing of new products and liaison with the Design team
  • Supporting technical training of staff across the business
  • Implementing small scale design changes resulting from customer enquiries, design updates or to address known issues
  • Being aware of duties relating to Health and Safety, working in a safe manner and ensuring team members do the same
  • Working in adherence to the established ISO9001 Quality Management System
  • Any other duties deemed capable of carrying out by the Line Manager
Essential Requirements for Candidates:
  • Mechanical or Electrical Engineering qualifications with 3-5 years industrial experience
  • Electrical/electronic diagnostics capability including schematic reading, PCB repair techniques.
  • Mechanical diagnostics capability.
  • Knowledge of computer-aided design packages.
  • Ideally experience of an ISO9000 working environment or similar.
  • An excellent grasp of engineering and design principles and strong problem-solving skills.
  • Design and creative flair, with ingenuity and ability to seek out develop new ideas and methods.
  • Meticulous with a strong attention to detail and a desire to continually improve the business
  • The ability and desire to set high standards of quality and work
  • Highly flexible, with ability to work in a varied and busy environment. Demonstrates a can-do mentality.
  • Self-starter who is calm under pressure.
  • Good Time Management skills with the ability to set priorities that reflect the needs of the business
  • Excellent communication skills at all levels and with customers and suppliers
  • Ability to create clear and easy to understand instructions, procedures and documents.
  • Hold a full driving license.
  • Willingness to travel in order to cover or assist the Service Engineer in the UK, Ireland and Europe
If you could be interested in the role as Product Support Engineer, please apply with your latest CV, Salary expectation and availability as soon as possible. Call Jeremy at Premier Engineering on 0121 796 1888 for further information.