Job Advert - Senior Customer Service Engineer (Transceiver)

Job Advert - Senior Customer Service Engineer (Transceiver


About the Position

The Company is currently seeking a highly skilled and experienced Senior Customer Service Engineer specializing in Transceivers to join our team in Cardiff. As a Customer Service Engineer, you will be responsible for providing technical support and troubleshooting services to our valued customers.

  • Extensive knowledge and experience in transceiver technologies
  • Strong customer service skills with the ability to handle and resolve technical issues
  • Excellent problem-solving and analytical skills
  • Ability to work independently and in a team environment
  • Effective communication and interpersonal skills
  • Attention to detail and strong organizational skills

Job Description

As a Senior Customer Service Engineer (Transceiver), you will:

  • Provide technical support and assistance to customers via phone, email, and in-person
  • Troubleshoot and resolve issues related to transceiver products
  • Collaborate with cross-functional teams to address complex technical challenges
  • Manage and prioritize customer cases, ensuring timely resolution
  • Create and maintain detailed documentation of customer interactions and issue resolutions
  • Conduct product training and demonstrations for customers, as applicable
  • Stay up-to-date with the latest industry trends and advancements in transceiver technologies

Please note that this job advert is designed in the context of us recruiting for another business. If you are interested in this position, please reach out or visit our website for further details on how to apply.


For more information about this role please apply, or email Vishna Modhwadia on vmodhwadia@pg-rec.com who will be able to provide more details on the opportunity.

Many thanks, Premier Group

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Consultant

Brian Ali

bali@pg-rec.com

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