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Service Coordinator

  • Location:

    Guildford

  • Sector:

    Engineering, Mechanical, Quality and Manufacturing

  • Job type:

    Permanent

  • Salary:

    £24000 - £26000 per annum

  • Contact:

    Charlotte Allen

  • Contact email:

    callen@pg-rec.com

  • Contact phone:

    +44 (0)118 902 8800

  • Job ref:

    V-173932

  • Published:

    13 days ago

  • Expiry date:

    2022-08-26

  • Startdate:

    2022-07-26

JOB- Service Co-Ordinator

LOCATION- Surrey

TERM- Permanent

SALARY- £24,000 - £26,000 per annum (Dependent on experience, please advise what you’re looking for)

My client designs, manufactures and services electro-mechanical products and they are looking to take on a Service Co-Ordinator, on a permanent basis, in the Surrey area.

The Service Co-Ordinator will ideally have the following attributes:

  • Have previous experience working in a similar office based Service Co-Ordinator or Service Supervisor role
  • Previous experience working for a similar engineering / manufacturing company would be ideal to be able to hit the ground running
  • Have excellent communication skills both verbal and written
  • Be able to work well individually as well as a team
  • Excellent customer service skills
  • Be proficient with using MS Office applications
  • Excellent proficiency working with computer and company databases
The Service Co-Ordinator role will involve:

  • Help to lead the team in day to day operations activities
  • Help to motivate the team to perform Best Practice Customer Service to all customers
  • Answering any questions from team members
  • Communicating team goals
  • Identifying any areas where training may be required
  • Conducting team meetings
  • Always providing quality customer service when dealing with enquiries
  • Handling and escalating customer complaints when required
  • Monitoring team service KPI’s that are in place
If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.