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Service Desk Technician

  • Location:


  • Sector:

    Support and Infrastructure

  • Job type:


  • Salary:

    £25000 - £32000 per annum

  • Contact:

    Charlie Sweeney

  • Contact email:

  • Contact phone:

    +44 (0) 207 247 5747

  • Job ref:


  • Published:

    25 days ago

  • Expiry date:


  • Startdate:


ROLE – Service Desk Analyst
LOCATION – Reading
SALARY - £25,000 - £32,000 (Dependent on Experience)
A software house based in Reading with a very strong presence nationwide are actively looking to recruit for Service Desk Analyst to join their expanding team. The main purpose of the Service Desk Technician is to handle all initial technical incidents and business requests.
The Service Desk Technician will ideally have experience with the following:
  • Active Directory, including Group Policy
  • Solid understanding of TCP/IP network troubleshooting
  • Microsoft Office 365
  • Excellent time management skills
  • Working in a similar, busy environment
  • Providing 1st and 2nd line technical support
  • Excellent written and verbal communication skills
  • Dealing with customers and users at all levels
The Service Desk Technician will be responsible for:
  • Providing desktop troubleshooting
  • Keeping computer facilities secure
  • Equipment configuration
  • Maintaining IT Infrastructure and associated facilities
  • Responding promptly to incidents, prioritising logs
  • Escalating issues, where appropriate
  • Providing remote support across a number of sites
  • Keeping Service Desk documentation up to date
If you are interested in this amazing Service Desk Analyst opportunity please apply now with an updated CV, your salary expectations as well as your availability.
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