Job Title: Support Analyst

Salary: £20,000- £25,000

Location: Leicester

Job Type: Permanent


Premier Group are currently engaged with a well-established client in the Leicester area, looking for a Support Analyst to join their UK Support Team.


My client is looking for someone who will have a good understanding of hotel processes, Front of House or reservations experience and exceptional customer service and communication skills.



  • A minimum 2 years of previous experience of working in a hotel environment as a receptionist, in reservations or with rates as well as experience with property management systems essential
  • Excellent customer service and communication skills
  • A driving licence and access to a vehicle for occasional travel to sites is crucial
  • Very competent in all MS Office products and very efficient in email and web applications
  • Experience with PMS and Distribution systems

Key responsibilities:

  • Handle inbound software support and training queries via phone/email
  • You’ll use your previous hospitality experience to understand and engage with our customers, offering a high-quality level of support and training across all products
  • Escalating/highlighting potential issues
  • Contacting new & existing software users to build a relationship with them and arranging additional training
  • We’ll need you to follow internal security and data handling procedures to ensure we’re complying with GDPR and PCI
  • Occasional onsite travel will be required with some overnight stays for installations and training
  • Strong phone contact handling skills and active listening skills


If you are an experienced Support Analyst or have Front of House / reservations experience within a hotel environment and are looking for a new and exciting role, then please contact Carly Bates at Premier Group (Birmingham Office)

Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles.



For more information about this role please apply, or email Carly Bates on who will be able to provide more details on the opportunity.

Many thanks, Premier Group

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Carly Bates

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