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Support Desk Technical Consultant

Role: Support Desk Technical Consultant
Location: Alcester (remote work)
Salary: £28,000 - £40,000 DOE
A fantastic opportunity has arisen for an experienced Support Desk Technical Consultant to join a leading business in Alcester.
Responsibilities: Support Desk Technical Consultant
  • Managing incoming support tickets for our customer base on Windows Server / Desktop, Storage, Networking and Virtualised Environments.
  • Provide a 3rd Line support.
  • Be a member of a small team, the work is varied and may require simply following a process to resolve an issue or may stretch the engineer to find their own solutions to problems in products they have not seen before.
  • Project work forms 20% of the role in line with planned customer upgrades, remediation, or service improvement plans.
Skills and experience: Support Desk Technical Consultant
  • Have a good knowledge of Office 365, Microsoft Windows Server / Desktop troubleshooting knowledge.
  • Have previous helpdesk experience.
  • Basic networking knowledge.
  • Self-motivated, enthusiastic, and dependable.
  • Good telephone manner.
  • Customer focused
  • Virtualisation i.e., VMware, Hyper-V.
  • NetApp or other storage vendor products
  • Cisco for both server and networking
  • Linux admin exposure
  • Microsoft or Amazon Web Services in an MSP environment
If you are an experienced Support Desk Technical Consultant looking for a fantastic opportunity within a company that offers progression, support and training programs then please get in touch with Jenny Collin at Premier Technology (Birmingham office)
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