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Technical Consultant

  • Location:

    Leicester

  • Sector:

    Technology, Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £30000 - £40000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

    jcollin@pg-rec.com

  • Contact phone:

    01217961888

  • Job ref:

    V-121270

  • Published:

    15 days ago

  • Expiry date:

    2021-08-11

  • Startdate:

    2021-07-11

Role: Technical Support Engineer
Location: Leicester 
Salary: £30,000 - £40,000 DOE
 
A fantastic opportunity has arisen for an experienced Technical Engineer to join a leading organisation based in Leicester.
 
The successful candidate must have proven experience working for an MSP or a fast-paced environment.
 
Responsibilities: Technical Support Engineer
 
  • Work on incoming support requests and prioritise tickets accordingly via telephone or remote support occasionally within a fast-paced environment.
  • Ability to offer, advise and/or sell products and services where fit.
  • Provide an exceptional level of customer service and care.
  • Resolution of support issues and requests within contracted SLAs
  • Ability to work as part of a team or as an individual.
  • Routine systems administration tasks
  • Attending client sites when required
  • Flexible approach to working, occasionally be expected to work outside of standard business hours.
 
 
Essential skills required: Technical Support Engineer
 
  • Windows Server Administration 2008/2012/2016/2019, Windows 10
  • MS Exchange/Office 365 (Exchange Online, SharePoint Online, Teams)
  • Virtualisation technologies (Hyper-V, VMware)
  • Active Directory, DNS, DHCP, group policy
  • Understanding and ability to configure and troubleshoot networking components, such as switches and firewalls.
  • Microsoft Office suite applications (Outlook, Word, Excel, etc.)
  • Backup software and related principles (i.e., Veeam, Datto, etc.)
  • Keen interest in Information Technology, Computer hardware and software in general
  • Be able to communicate and articulate technical concepts to a non‐technical audience.
  • Be able to drive and have their own car.
 
Desirable but not Essential: Technical Support Engineer
  • Experience of 365 migrations and deployments
  • Experience of AWS/MS Azure platform
  • PowerShell scripting
  • Experience of ConnectWise/Datto/Atera
  • Cisco/Microsoft certifications advantageous
 
 
If you are an experienced Technical Support Engineer looking for a new and exciting role then please get in touch with Jenny Collin at Premier Technology (Birmingham office)

 
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