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Technical Support Analyst

  • Location:

    Solihull

  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £18000 - £25000 per annum

  • Contact:

    Jenny Collin

  • Contact email:

    jcollin@pg-rec.com

  • Contact phone:

    01217961888

  • Job ref:

    V-122139

  • Published:

    10 days ago

  • Expiry date:

    2021-08-20

  • Startdate:

    2021-07-20

Role: Technical Support Analyst
Location: Solihull
Salary: £18,000 - £25,000 DOE
 
A fantastic opportunity has arisen for an experienced Technical Support Analyst to join a leading organisation based in Solihull.
Your primary role will be to provide 1st / 2nd line technical support to the company’s customers. This will include IT infrastructure support both remotely and on-site. You will also be tasked with installing and supporting IT solutions and liaising with third-party suppliers to resolve customer problems.

Responsibilities: Technical Support Analyst
  • Strong interpersonal and communication skills with the ability to interact with customers and vendors with varying degrees of technical knowledge.
  • Ability to form strong relationships with customers, ensuring customer service is always a high priority.
  • Ability to take ownership of Incidents & Problem Management and seeing them through to a resolution.
Skills and experience: Technical Support Analyst
  • 1st / 2nd line IT Infrastructure support experience
  • Knowledge and understanding of IT technologies, including:
    • Microsoft Server operating systems (Windows Server 2012 / 2016 & Small Business Server 2012/2016)
    • Window 7 / 10 operating systems
    • Microsoft Office applications
    • Experience of Microsoft Active Directory
    • Experience of Microsoft 365 Email, OneDrive and SharePoint
    • Anti-virus solutions (e.g. Trend Micro)
    • Backup solutions (e.g. Veritas Backup Exec, Arcserve Backup / Arcserve UDP )
  • Experiences in the following, would be advantageous:
    • An understanding of Azure cloud technologies
    • Client Endpoint Management technologies
    • Virtualisation technologies (e.g. VMWare ESXi / vCenter, HyperV)
    • Barracuda Networks appliances (Firewalls, Web Filter, SD-Wan/VPN)
    • Networking across LAN/WAN/DNS/DHCP
    • Wireless technologies (e.g. Aruba, Ubiquiti)                                                          
If you are an experienced Technical Support Analyst looking for a new role within a great company the please get in touch with Jenny Collin at Premier Technology (Birmingham office)
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