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Technical Support Analyst

  • Location:


  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:


  • Salary:

    £25000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    22 days ago

  • Expiry date:


  • Startdate:


Role: Technical Support Analyst
Location: Solihull
Salary: £25,000

Security Clearance / vetting for NPPV – NPPV + SC will be required for this role.

A fantastic opportunity has arisen for an experienced Technical Support Analyst to join a leading organisation based in Solihull.
The successful candidate will provide a 1st / 2nd line technical support to the company’s customers. This will include IT infrastructure support both remotely and on-site.

Skills and experience: Technical Support Analyst
  • 1st / 2nd line IT Infrastructure support experience
  • Knowledge and understanding of IT technologies, including:
    • Citrix / XenMobile device management
    • Siemens/Atos Unifi (phone system or equivalent)
    • Experience of SCCM
    • Microsoft Server operating systems (Windows Server 2012 / 2016 & Small Business Server 2012/2016)
    • Window 7 / 10 operating systems
    • Microsoft Office applications
    • Experience of Microsoft Active Directory
    • Experience of Microsoft 365 Email, OneDrive, and SharePoint
    • Anti-virus solutions (e.g., Trend Micro)
    • Backup solutions (e.g., Veritas Backup Exec, Arcserve Backup / Arcserve UDP)
  • Experiences in the following, would be advantageous:
    • An understanding of Azure cloud technologies
    • Virtualisation technologies (e.g., VMWare ESXi / vCenter, Hyper V)
    • Barracuda Networks appliances (Firewalls, Web Filter, SD-Wan/VPN)
    • Networking across LAN/WAN/DNS/DHCP
    • Wireless technologies (e.g., Aruba, Ubiquiti)
If you are an experienced Technical Support Analyst looking for a new exciting role within a well-established organisation, then please get in touch with Jenny Collin at Premier Group (Birmingham office)
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