Customer Support Engineer

Original Job Description:https://careers.gi-de.com/GieseckeDevrientCT/job/London-Customer-Support-Engineer-HA0-1ER/830374101Locations:- London, GB, HA0 1ERCovering a Customer site in Bristol, we are looking to recruit a shift-based Customer Support Engineer to join our Engineering Team to work on planned maintenance and reactive breakdown repair of Production equipment. The Customer Support Engineer will be required to work with the other engineers on rotating early – late shifts and be involved with the servicing, repair and physical installation requirements on site. All associated administrative duties such as repair logs and stock movements must be completed to a high standard and in a professional manner. The site operates on a 2-shift Monday to Friday basis, and therefore Production equipment availability is paramount. The successful candidate must be able to work to tight timeframes in a safe and responsible manner, have a quick and analytical mindset and be able to apply fixes to ensure equipment downtime is minimised. A requirement to work night shift (when required) will also form part of the role. Position Overview Safe and considered methods of working Servicing / planned maintenance of Production equipment Reactive repair of Production equipment Assistance in installation and commissioning of new equipment Fault finding and root cause analysis Effective hand-over of repaired equipment to Production Operators Management of stock Completion of all required paperwork Ensuring adherence to manufacturer's specifications and other regulatory bodies Position Requirements Formal Electrical/Mechanical qualification desired Experience carrying out fault finding on electrical circuits (inc. single phase HV kit) Mechanical maintenance experience essential (motors, gears, encoders, bearings, clutches, etc.) In-depth control systems knowledge and understanding highly desirable Previous experience of PLCs advantageous Weekend flexibility (rotating Saturday morning shift) Additional Requirements Experience in Datacard products preferable but not essential Experience in Printer products preferable but not essential Experience in Enveloper equipment preferable but not essential $$ $$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=18083&career_ns=job_application For more information about this role please apply, or email Company Admin on companyadmin@vincere.io who will be able to provide more details on the opportunity.Many thanks, Premier Group