Original Job Description:
- GBR - London
Time Type: Full time
Worker Type: Employee
Onsite Support Technician
Type: Permanent, full time
As Onsite Support Technician you will participate in delivery of new IT support services and systems and participate in all relevant meetings to share and develop strategy, knowledge, and best practice. You will also support asset management processes to ensure hardware and software solutions are delivered to our customers according to SLA.
How Will I Help?
Participate in all relevant meetings to share and develop strategy, knowledge and best practice
Participation in delivery of new IT support services and systems.
Support asset management processes to ensure hardware and software solutions are delivered to our customers according to SLA
Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary
Actively promote a QBE IT team orientation & encourage communication & information sharing both within and across teams.
Provide after hour, weekend, and holiday work for outages, emergency situations and/or moves as required
Support a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community
Monitor application and services changes as well as understand the impact to our customers
Provide technical knowledge and advice to drive improvement initiatives
Actively promote a QBE IT team orientation and encourage communication as well as information sharing both within and across teams
Ensure successful daily operations by responding to incidents and requests, providing timely resolution, and delivery of service
Perform hardware and/or software installations and updates to desktop and/or laptop computers
Provides IT support for projects involving technical rollouts, office moves, upgrades
Facilitate accurate record keeping by documenting support issues and/or resolutions and communicating customer feedback to managers and IT team members
Delivery of defined starter/mover/leaver services
Your story so far…
2 years relevant experience in IT Support
Experience in Customer service and Problem solving
Ability to record technical issues for next level support and give clear technical instructions to customers
Familiarity with tickets systems. Preferably ServiceNow.
Familiarity with remote troubleshooting techniques.
Familiarity with Microsoft Office (O365).
Knowledge working with Microsoft Windows 10 and 11.
Experience with Apple devices (iPhones, iPads and MacBook’s)
We are here to support you
We are here to support you We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:
Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
QBE Pension scheme and private health cover
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
BCS Organisational Membership
Some of the award’s QBE are proud to have won include:
The British Computer Society 2021 Winners – Inspirational Individual of the Year; IT Service & Support Professional of the year
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.
Working for us. Working for you.
We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Offering a great range of benefits which enable you to bring your best self to work; including competitive salaries and bonus structures, health and well being programs, hybrid working for the flexibility of working from home and the office. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
To find out more about why you should work for QBE, visit our careers website.
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
For more information about this role please apply, or email Company Admin on email@example.com who will be able to provide more details on the opportunity.
Many thanks, Premier Group