Back to job search

1st/2nd Line Engineer

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Samantha Hayward

  • Contact email:

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:


  • Published:

    18 days ago

  • Expiry date:


  • Startdate:


Role: 1st/2nd Line Engineer
Location: Stourport-On-Severn
Salary: £25’000 - £28,000
Type: Permanent
Premier Group are currently engaged with a large established client in Stourport-On-Severn, who require an 1st/2nd Line Engineer to join their IT team
The right 1st/2nd Line Engineer will work with their existing IT support partners to resolve technical issues throughout the group as well as communicating with customers and colleagues from a non-technical space.
1st/2nd Line Engineer – Responsibilities
  • Serve as first point of contact for users seeking technical assistance via the Freshservice help desk system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions, with the assistance of our IT partners.
  • Accurately and actively maintain asset and licence registers, Active Directory and Exchange.
  • Install and maintain desktop and laptop PCs and Laptops
1st/2nd Line Engineer – Technical Requirements
  • A minimum of 2 years’ experience within a Help desk/Service desk role or similar.
  • An understanding of networks – LAN/WAN, Routers and switches
  • Proficient understanding of VoIP telephone systems
  • Experience with anti-virus software is beneficial
  • Windows Server 2019 administration
  • Administration of MS365 users
  • Diagnosis and resolution of basic technical issues
  • Strong communications skills – Work within a customer facing environment
If you are an experienced 1st/2nd Line Engineer looking for a new and exciting role then please get in touch with Sam Hayward at Premier Group (Birmingham Office)
Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles