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1st/2nd Line Support Engineer

Role:  1st/2nd Line Support Engineer
Location: Solihull
Salary: £20,000 - £25,000 DOE

A fantastic opportunity has arisen for an experienced 1st/2nd Line Support Engineer to join a leading organisation near Solihull.  

The successful candidate MUST have experience working in a fast-paced MSP.

Responsibilities: 1st/2nd Line Support Engineer
  • Mixture of home working and office-based working.
  • Experience with a mix of first line and second line IT support.
  • Dealing with a mix of first- and second-line calls alongside an existing team of 8 people.
  • Excellent telephone manner, good patients and be able to resolve IT issues both over the phone and by remotely connecting into our client’s sites.
  • Gain experience in building and prepare new kit to go out to our clients as well as the occasional site visit to assist field-based engineers with larger projects and IT upgrades.
Skills and experience: 1st/2nd Line Support Engineer
  • Windows Server inc. Hyper V, AD, DHCP, DNS
  • Strong PC experience from Windows XP to Windows 10
  • Router/Switch/Firewall Configuration
  • Good Hardware knowledge
  • Excellent IP and TCP/IP Knowledge preferably to Network+/CompTIA
  • Excellent and Patient telephone manner
  • Full driving licence
If you are an experienced 1st/2nd Line Support Engineer with an MSP background looking to further your career within a well established orgasnisation then please do get in touch with Jenny Collin at Premier Group (Birmingham office)

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