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3rd Line Technical Engineer

Role: 3rd Line Technical Engineer
Location: Birmingham (remote)
Salary: £32,000 - £36,000 DOE

A fantastic opportunity has arisen for an experienced 3rd Line Technical Engineer to join a leading organisation based in Birmingham.

The successful candidate would be someone who has experience working in an MSP or senior IT role. Microsoft Azure experience is necessary, with an understanding of networks and firewall configurations.

Responsibilities: 3rd Line Technical Engineer
  • Documenting installations including Microsoft Azure, Palo Alto Firewalls, Office 365, Network Infrastructure, Server, and Desktop Estates
  • Network configurations including VLAN’s, Routing, VPN’s, NAT and DNAT and Wireless concepts
  • Planning and designing customer driven projects
  • Liaising within customers, understanding their requirements, and providing sound advice/recommendations
  • Liaising with our Level 1 and Level 2 support team on support tickets
  • Taking ownership of high-level support incidents
  • Visiting customer sites to carry out meetings and installations
  • Having an oversight of the whole technical department
Skills and experience: 3rd Line Technical Engineer
  • 3 years’ experience in a Level 3 support / networking role
  • Windows Server Operating System
  • Windows 7-10 Operating System
  • Experience of core Server Roles such as Active Directory, DHCP, DNS, Group Policy
  • Microsoft 365 and Azure User Management
  • Azure IaaS experience
  • Exchange 2013/2016/Online
  • Microsoft Office applications
  • Network Concepts, particularly VLANs, L2 and L3 understanding and Routing
  • Virtualisation experience Hyper-V/VMware
  • Switches
  • Firewall Installations
  • Backup Software such as Veeam
  • UK Driving License
Desirable but Not Required: 3rd Line Technical Engineer
  • Microsoft Azure Administrator AZ-104 Certification
  • Palo Alto Networks PCNSA or equivalent
  • Good practical understanding of Security and attack vectors
  • Server Hardware
  • Hyper-V Clusters
  • SANs
  • Microsoft Endpoint Management/Intune
  • Microsoft SQL Server
  • ConnectWise products / CRM experience
If you are an experienced 3rd Line Technical Engineer looking for a new challenging role then please get in touch with Jenny Collin at Premier Technology (Birmingham office)  
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