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IT Service Desk Engineer

  • Location:

    Hereford and Worcester

  • Sector:

    Cloud and DevOps, Technology, Support and Infrastructure

  • Job type:


  • Salary:

    £24000 - £28000 per annum, Benefits: Benefits

  • Contact:

    Jenny Collin

  • Contact email:

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


Role: IT Service Desk Engineer
Location: Worcester
Salary: £24,000 - £28,000 DOE
A fantastic opportunity has arisen for an experienced IT Service Desk Engineer to join a leading organisation based in Worcester.
This is a fantastic opportunity for someone who is keen to develop and grow their career within a business.

Responsibilities: IT Service Desk Engineer
  • Answer and accurately log all customer support calls via the CRM system.
  • To provide IT support to customers, ensuring that issues are resolved quickly and efficiently minimising any impact.
  • Diagnose and resolve system or user problems both remotely and over the phone.
  • Responsible for tracking and progress-chasing of incidents to conclusion and in line with SLAs and quality standards and to the expectations of the customer.
  • Respond and resolve as many Service Desk calls as possible on a first call basis.
  • Liaise with colleagues to provide quick and effective resolutions to customer incidents and requests.
  • Work with third parties to effectively resolve customer calls.
  • Escalation and management of faults with third parties.
  • Fix hardware faults and install upgrades to clients’ hardware.
  • Organise and prioritise own workload to minimise disruption due to interruptions.
Skills and experience: IT Service Desk Engineer
  • Configuration, management, and administration of MS Server Operating Systems.
  • Exchange Server Management and Administration tasks.
  • Microsoft Office 365 configuration, administration, and on-going management for customers
  • Active Directory Configuration and Administration including group policy setup and management.
  • Strong understanding of Hyper-V.
  • Symantec Backup Exec, Altaro, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.)
  • Knowledge of TCP/IP, DHCP and DNS.
  • LAN & WAN communications including router & firewall administration.
  • Understanding of WSUS.
  • Dell SonicWALL experience, configuring and administering. (Desirable).
If you are an experienced IT Service Desk Engineer looking for a career in a well-established organisation, then please do get in touch with Jenny Collin at Premier Technology (Birmingham office)
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