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IT Technical Support Analyst

  • Location:


  • Sector:

    Technology, Infrastructure, Support

  • Job type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Jenny Collin

  • Contact email:

  • Contact phone:

    +44 (0)121 796 1888

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Role: Technical Support Analyst 
Location: Solihull 
Salary: £20,000 - £25,000 DOE
A fantastic opportunity has arisen for an experienced Technical Support Analyst to join a leading organisation based in Solihull. 
If you are an enthusiastic Technical Support Analyst and keen to progress and learn new tech then please apply. 
You will be providing a 1st / 2nd line technical support to the company’s customers. This will include IT infrastructure supporting both remotely and on-site. You will also be tasked with installing and supporting IT solutions and liaising with third-party suppliers to resolve customer problems.
Responsibilities: Technical Support Analyst
  • Ability to take ownership of Incidents & Problem Management and seeing them through to a resolution.
  • Flexible and adaptable (e.g. be prepared to travel in UK and be prepared to work outside of standard office hours).
  • Strong interpersonal and communication skills with the ability to interact with customers and vendors with varying degrees of technical knowledge.
  • Ability to form strong relationships with customers, ensuring customer service is always a high priority.
  • Provide a 1st and 2nd Line support.
Skills and experience: Technical Support Analyst
  • Anti-virus solutions (Trend)
  • 1st / 2nd line IT Infrastructure support experience
  • MS Server operating systems (Windows Server 2012 / 2016 & Small Business Server 2012/2016)
  • Backup solutions (e.g. Veritas Backup Exec, Arcserve Backup / Arcserve UDP)
  • Microsoft Office applications
  • Experience of Microsoft Active Directory & Microsoft Exchange server administration
  • Experience of Microsoft office365 and Azure cloud technologies would be advantageous
  • Experience of Virtualisation technologies would be advantageous (e.g. VMWare ESXi / vCenter, Hyper-V)
  • Experience of Wireless technologies would be advantageous (e.g. Aruba, Ubiquiti)
If you are an experienced Technical Support Analyst looking for a new role in a well-established organisation, then please send your latest CV to or call Jenny Collin on 0121 7961888