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Junior Desktop Support Analyst

  • Location:

    Twickenham

  • Sector:

    Technology, Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £22000 - £25000 per annum

  • Contact:

    Charlie Sweeney

  • Contact email:

    csweeney@pg-rec.com

  • Contact phone:

    +44 (0) 207 247 5747

  • Job ref:

    V-121679

  • Published:

    17 days ago

  • Expiry date:

    2021-08-13

  • Startdate:

    2021-07-13

ROLE – Junior Desktop Support Analyst
LOCATION – Southwest London
SALARY - £22,000 - £25,000
 
A leading software specialist organisation based in Southwest London are actively looking for a Junior Desktop Support Analyst to join their internal Technology department on a permanent basis. Providing software as a service (SaaS) solutions to organisations within a wide range of organisations and applications the company boast over 30 years of experience in their field. This Junior Desktop Support Analyst role will develop IT skills and experience in a varied and challenging IT Support role where you provide a range of desktop support services to internal staff.
 
Reporting to the Senior Desktop Support Analyst you will join a skilled service desk function with a primary focus on providing desktop support as well as assisting with first & second line support issues.
 
The Junior Desktop Support Analyst will ideally have the following skills/experience:
  • Excellent interpersonal and communication skills, with the ability to communicate with internal staff members of all levels
  • A good understanding of Microsoft operating systems (particularly Windows 10)
  • A basic understanding of hardware technology and network protocols
  • Previous experience in a similar IT Support/Service Desk role
  • Strong customer service skills
  • Strong planning, organisational and documentation skills
  • Active Directory & Group Policy (beneficial)
 
It would be a distinct advantage to have experience with Microsoft Teams, Jira, Confluence, MacOS or Office 365 technologies.
 
The Junior Desktop Support Analyst will be responsible for:
  • Carrying out laptop builds
  • Receiving and logging support queries
  • Assisting in the management of incidents & requests
  • Provide remote access support
  • Updating ticket logs and service desk documentation
  • Carrying out 1st & 2nd line BAU support to internal users
  • Installing software & imaging laptops
  • User administration
 
This Junior Desktop Support Analyst opportunity is offering a very competitive salary between £22,000 & £25,000 + benefits and will provide training and career development too.
 
If you are interested in this great opportunity as a Junior Desktop Support Analyst please apply now with an updated CV, your salary expectations as well as your availability too.
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