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Merchant Success Executive

The Opportunity

Our client are a fast-paced, high growth organization that offer an innovative platform to the eCommerce industry. NOW is a better time than ever to leverage the brand and experience to offer tools that help companies continue to grow safely.

Reporting to the Director of Operations you will play a crucial part in ensuring new customers are able to continue to succeed once they are onboarded.

*PLEASE NOTE THIS ROLE IS BASED IN DOWNTOWN AUSTIN* You must be willing to commute / relocate to be considered.

Your Day in the Life

You'll respond quickly to new customers queries, solving complex issues and recommending additional services throughout the process. You'll be part of a team that are responsible for delivering on promises, leveraging all the advantages the platform has to offer.

Responsibilities will include:

  • Ongoing relationship-building with entrepreneurs; by phone, email and in person.
  • Up-selling value added services.
  • Daily interaction with the founder of the company.
  • Creating scripts, workflows, documentation.
  • Potential management of others (opportunity for advancement).
  • Fielding incoming calls from clients and prospects.
  • Warm calls to small business owners and associations.
  • CRM Management — updating and tracking client and prospect status.
  • Application processing — including client follow-ups by way of retrieval of documentation.
  • Asking for client referrals.
  • Fielding online chats.

Who are you?

  • 1+ year of prior B2B sales experience (within a Software/High Tech company is a plus) or a sales internship.
  • OR Retention / “Merchant Success” experience for a call center of any kind.
  • Excellent communication skills – you can relay information in a clear, concise, and engaging manner and are able to adjust communication style to best engage the merchant.
  • Possesses an energetic, outgoing, and friendly demeanor.
  • Fantastic organizational skills and tech-savviness – you’ll need to organize documents and information across multiple software platforms and follow protocol for data management
  • Self-motivated and self-directed.
  • Able to multitask, prioritize, and manage time efficiently.

What’s on offer?

The business places a premium on the professional development of its teams. You’ll be immersed in a comprehensive training program designed to ensure that you are have the tools to succeed. This role will allow you to hone your skills across many different areas.

You can expect a competitive base salary, with a leading incentive program. The business offer a range of benefits including Health Insurance, 401K with company match. This is a solid opportunity to join an incredible business and be part of something truly special.

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