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Service Desk Analyst

  • Location:

    Park Lane

  • Sector:

    Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Charlie Sweeney

  • Contact email:

    csweeney@pg-rec.com

  • Contact phone:

    +44 (0) 207 247 5747

  • Job ref:

    V-169317

  • Published:

    10 days ago

  • Expiry date:

    2022-07-22

  • Startdate:

    2022-06-21

ROLE – Service Desk Analyst
TERM – Permanent
SALARY - £25,000 - £30,000
 
A top client of mine, based in Hertfordshire near Watford, are going through a period of business growth and have a really exciting opportunity to join them within their Service Desk team. As a Service Desk Analyst joining a close working team of 8. This opportunity is a permanent role and would really suit someone that perhaps comes from a background in the managed services arena that wants to work on internal, exciting projects for a change or even a background in telecoms could be beneficial. Although, these are not a must!
 
The Service Desk Analyst will ideally have the following skills/experience:
 
  • Strong communication skills (written & verbal)
  • Good analytical skills
  • Knowledge of hardware, HP would be beneficial
  • Wintel knowledge (Windows Server 2003/16 + Windows 10)
  • Networking (TCP/IP, Cisco switches, etc)
  • Active Directory & Office 365 administration
  • Laptop builds
  • Self-motivated with excellent customer service skills
 
The Service Desk Analyst will be responsible for:
 
  • Logging, monitoring and resolving complex IT incidents
  • Acting as first line escalation point for critical issues
  • Liaising with customers and 3rd parties
  • Managing calls to resolution within SLA
  • Assisting Infrastructure Engineers with design, install/configuration, operation and maintenance of system hardware, software and infrastructure
  • Helpdesk Support
 
For the right Service Desk Analyst, on offer is a very competitive salary between £25,000 & £30,000 plus benefits. If you are interested in this Service Desk Analyst opportunity, please apply now.