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Service Desk Engineer

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Rick McGhee

  • Contact email:

  • Contact phone:

    +44 (0)161 871 8811

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


An award winning client of mine is looking for a Service Desk Engineer to join their team in South Manchester on a permanent basis.
Role and Responsibilities Required of the Service Desk Engineer:
  • Provide 1st line technical support within the IT Service Desk
  • Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level
  • Supporting windows 10 desktop environment
  • Undertaking small- to medium-sized IT projects
  • Log all calls on the service desk call logging system (Freshservice).
  • Day to day management of the backup system (Backup Exec).
  • Working on own initiative to diagnose and resolving technical issues.
  • Understanding of Networking and TCP/IP Protocols;
  • Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation)
  • Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration)
Desirable Skills Required of the Service Desk Engineer:
  • O365 Administration
  • Exchange Server 2016 / Office 365 Exchange Administration
  • Working with System Centre Configuration Manager 2016
  • Networking (Troubleshooting)
  • Active Directory Administration (GPO)
  • Cisco telephony administration and support
  • Understand Scripting (PowerShell)
  • Working to ITIL best practises 
The successful Service Desk Engineer will be paid up to £20,000 per annum.
If interested, please apply immediately. We also offer up to £500 for successful referrals.