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1st/2nd Line Support Engineer

  • Location:


  • Sector:

    Technology, Infrastructure

  • Job type:


  • Salary:

    £25000 - £27000 per annum

  • Contact:

    Daniel Holland

  • Contact email:

  • Contact phone:

    +44 (0) 207 247 5747

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


1st/2nd Line Support Engineer
Location- Hounslow
Term- Permanent
Salary- Up to £27,000 per annum (Depending on experience)
I am looking for a 1st/2nd Line Support Engineer to join a well-established business based in Hounslow. This is a great opportunity for a 1st/2nd Line Support Engineer to become a part of an exciting company who can offer excellent career progression and training opportunities.
As the 1st/2nd Line Support Engineer, you will look after external users with any hardware, software and some network issues! If you have previous experience as a 1st/2nd Line Support Engineer, have a passion for IT and want continuous career development, I would love to hear from you!
The 1st/2nd Line Support Engineer will have the following attributes:
  • Previous experience providing IT Support on a similar level
  • Good knowledge of IT hardware
  • Experience troubleshooting to resolve issues
  • Experience supporting Windows operating systems
  • Active Directory support
  • Office 365 or Exchange exposure
  • Virtualization experience
  • Basic understanding of networking fundamentals- LAN/WAN, VPN, Routers, Switches
As the 2nd Line Support Engineer your main duties will include:
  • Re build and set up laptops and desktops
  • Troubleshoot to resolve issues related to hardware and software
  • Assist with network monitoring
  • Roll out and configure hardware and software within the businesses
  • Upgrade and maintain internal systems
  • Escalate to 3rd Line when necessary
  • Assist with projects
As the 2nd Line Support Engineer your benefits will include:
  • Up to £27,000 salary depending on experience
  • Progression and training opportunities
  • Pension scheme
If you are interested in this 1st/2nd Line Support Engineer position based in Hounslow, please apply with an up to date CV to