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Software Support Engineer

  • Location:

    Shirley

  • Sector:

    Support and Infrastructure

  • Job type:

    Permanent

  • Salary:

    £28000 per annum

  • Contact:

    Dorcas Mambonzo

  • Contact email:

    dmambonzo@pg-rec.com

  • Contact phone:

    +44 (0)118 902 8800

  • Job ref:

    V-118806

  • Published:

    about 1 month ago

  • Expiry date:

    2021-07-22

  • Startdate:

    2021-06-21

Role: Software Support Engineer   
Location: Warwickshire
Salary: 28k


I am currently working with an IT organisation based in Warwickshire as they look to expand their team. They are looking for a Software Support Engineer with a background in IT with at least 2 years’ experience to join their business. As a Software Support Engineer, you will be responsible for liaising with Development, Sales and Service teams to resolve customer and internal issues as they arise.

Responsibilities will include:

  • Build relationships with existing customers, partners and colleagues.
  • Provide world class remote customer service.
  • Provide world class product and technical support for end users and colleagues, ranging from system/software installation and setup to in-depth issue analysis and database interrogation.
  • Ownership of customer issues through to resolution.
  • Issues owned kept within our designated SLA timeframes at all times.
  • Liaise with other technical teams; QA, Development and implementation, to assist in resolving problems with software products and customer issues.
  • Managing your own assigned issues, but also working in collaboration with the rest of the Operations Team to aid in issue resolution.
  • Managing minor projects and projects items assigned to you through to implementation.
  • Provide On-call support to key clients on a rota basis (after 6-month probation and training).
You will have the following requirements:
  • Desirable - proven experience in an Application Support role or similar.
  • A background or keen interest in IT.
  • A positive, enthusiastic attitude.
  • Strong interpersonal, written, and oral communication skills.
  • Ability to effectively organise and prioritise tasks in a high-pressure environment.
  • Flexible and adaptable in regard to product advancements, workload and nature of issues on a day-to-day basis.
  • Ability to work in a team-oriented, collaborative environment.
  • Ability to conduct research into software-related issues and products, with strong problem-solving skills.   
  • Highly self-motivated and directed, with a solid work ethic and an emphasis on quality and process.
  • Highly logical with a keen attention to detail and broad technically proficiency.
  • Desirable - Proficiency in Microsoft SQL Server and SQL Database interrogation.

If you’re a Software Support Engineer looking for a new challenge, ensure you apply now or get in touch with Dorcas on 0121 796 1888 or e-mail on
dmambonzo@pg-rec.com
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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